PC-Help or Geek Squad Which one is best
Most of the online information about the geek squad isn’t on google because they don’t care. Instead you will find most people discussing them here Here are a few specific reviews to check out: One, Two, Three, Four, Five
How the service is done
PC-Help does all service in house and you can actually talk to the people who are working on your equipment. The PC-Help employees have been with the company at least 5 years and have at least 10 years of experience working on computers.
Geek Squad sends off most if not all repairs to a central location and you are left with an online portal and an 800 number to call. You are totally at their mercy. Hope it doesn’t get lost in the mail or in the central location mail room… Who knows which intern will be working on your system at the central location….
Turn Around time
PC-Help completes most repairs in 3 days or less. Obviously there are some things that are more difficult or require parts that sometimes take time to get but those are the exception not the rule.
Geek Squad has a normally turn around of 2 weeks and their exceptions are significantly longer think months.
PC-Help provides warranty for everything we do. We want you to be happy and say happy things about us. Every single customer matters to a small business like PC-Help. Our warranty issues (yes we have them we aren’t perfect) go to the head of the line and we do our best to get the issues resolved as quickly as possible.
While we know they offer warranty you can feel assured it will have to be sent off again to get it.
Most PC-Help repairs cost between $50 and $150 (probably 90%) unless they require parts. Can you bring your own parts? Yes you can. The only caveat is if there is a problem with the hardware you provided our warranty only covers problems with our labor. We also offer a 1 year service plan that covers any issues you might have for $150 but it can only be purchased for a working computer.
Geek Squad wants you to buy their membership to start with $200 and if you need a lot of help and don’t mind being without your computer for long stretches of time or you are happy with the offshore remote support with names like bob and heavy bangladeshi accents this is probably the better deal.
I don’t know if this is current or not but it might be.
508 W. Harwood Rd
Hurst TX 76054
PC-Help or Geek Squad Which one is Best – We think you know now!