Professional Evaluation: Our trained technicians will run extensive tests to determine any and all issues your computer is experiencing.
▪Hardware diagnostics are designed to stress the components of a system and report errors seen during testing.
▪Software diagnostics are designed to check for virus threats and errors within the operating system environment.
Service Advice: Once our technicians have finished diagnostics on your system, you will be contacted and informed of all issues found and pricing for repairs.
▪Work will not begin on any repairs until approval has been granted by the system owner.
▪If you choose to deny repairs at this time, work will halt on your system. Diagnostic fees and other applicable charges will still be applied to your final bill.
▪If you choose not to have needed repairs performed we will recycle your system free of charge and waive any fees. We don’t want you to have to spend money on something you will get no benefit from.
Abandoned Equipment: Systems left for more than 30 days after completion notification will be considered abandoned and will be recycled for parts and/or sold as used equipment in order to recoup costs to PC‐Help for unpaid repairs.
Data Loss: Due to the nature of computer repair, there are times when loss of data or data integrity are unavoidable. PC‐Help is not liable for loss of data at any time, though our technicians will strive to maintain your data when possible. Additional fees may be applied with owner consent at these times.
Warranty: All repairs that include a diagnostic and address ALL found issues will have a 10 day warranty for any and all software based problems. Customers have the option to extend this warranty any time during their warranty period at additional cost. We offer 30, 90, 180 and 360 day terms. We offer hardware warranties that cover all of the parts of a machine and software warranties that cover any software based issues you might have.