| Service | Silver | Gold | Platinum |
| Antivirus |  |
|
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| Basic Maintenance | |
|
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| Advanced Maintenance | |
|
|
| Discounted Service* | 5% | 10% | 15% |
| Remote Support | Unlimited | Unlimited | Unlimited |
| Onsite Checkup Frequency | Monthly | Bi-Monthly | Weekly |
| Complete Network Down Onsite | Unlimited | Unlimited | Unlimited |
| 24/7/365 Active Monitoring | |||
| Emergency Response Time** | 8 Hours | 4 Hours | 2 Hours |
| Standard Support Time** | 96 Hours | 48 Hours | 24 hours |
| Contract Term | 1 Year | 1 Year | 1 Year |
| Pricing | Silver | Gold | Platinum |
| Minimum Price | $300 | $400 | $800 |
| per Workstation | $50 | $70 | $100 |
| per Server | $75 | $100 | $150 |
| per Network Device | $25 | $50 | $75 |
| per Mobile Device | $15 | $30 | $50 |
*For out of scope project support
**During normal business hours.