About PC-Help
If you have a question about PC-Help that is not answered here, please email us at support@pc-help.com or call (817) 280-0500 to speak with a technician.
What is remote computer support?
Remote Computer Support is a powerful and easy way to get your computer repaired from the convenience of your own home. Using an internet connection, one of our Technicians can, with the user's permission, remotely take over a PC and run all the diagnostics and programs he could if he was actually there. You can even see the Tech at work, he can walk you through tasks and point out your problems to you right before your eyes.How much does remote support cost?
Remote support can cost as little as $19.95 for a 10 minute session. We guarantee our prices to be 50% less than Geek Squad and are confident that we can work with you to find the right solution at a price that won't break the bank. You can view all of our prices in our online store.Is Remote Support secure?
Yes! When a user logs in to a chat session, the Technician cannot access any of the user's computer unless the user specifically gives them permission. Once the user agrees to give the Technician control, he can then proceed to check the system and perform the needed diagnostics. All of this is done over an end-to-end 256-bit SSL encryption. This is the same security that major banks use!Can you get back into my computer after my session is over?
No, once a session is closed, PC-Help cannot access your computer. If you wish for the Technician to be able to work again, you must restart the remote connection and give new permission to PC-Help.Is Remote Support easy to use?
Yes. With basic computer skills, anyone can connect to our system. And with a simple phone call, we can walk you through the process.Do you charge to diagnose my computer?
We offer a competitve Diagnostic charge of $29.95. See the online store for more details.Can you provide remote support through a dial-up connection?
Yes we can. However, some tasks are better handled over a high-speed connection.How can PC-Help assist me?
Our qualified Technicians can diagnose, troubleshoot and repair almost any computer problem. We have over 40 years of combined experience. Check out our Services page for information.Can I see how remote support works?
Sure! We offer a free demonstration to show you exactly how remote support works.
Live Chat - If you would like to chat directly with a technician, simply enter your name and email and click the Chat Now button.
Simple as that!
What computer do I have?
As odd a question as this may seem, many people do not understand what kind of computer they have. Please do not be affraid to ask! There are no silly questions.I'm a Mac, not a PC
Good news for Apple owners! Our latest update gave us the ability to offer Remote Support for anyone with a Macintosh running OSX Leopard.Don't Own a PC Yet?
Maybe you don't own a computer yet. Or perhaps you are in the market for a new one, or looking to upgrade your current PC. Check our online store for everything you need from complete Dell systems, to monitors and custom-built boxes.